Frequently asked questions

Most prescriptions are ready in 5 minutes or less. Sometimes it takes 5 to 10 minutes, and it’s rare to wait longer. Our robotic dispensary picks medicines in seconds, and we run extra dispensary staff, so you still get the counselling and information you need about your medicine without a long wait. If we need to order something in or check with your doctor, we’ll tell you how long it will be. More about prescriptions.

We’ll call your name when it’s ready. If you’ve popped out for a coffee or to do some shopping, just come back to the prescription counter, tell us your name and we’ll check how it’s going.

Yes. We supply the full quantity on your script, not part of it. If we don’t have enough in stock, we’ll tell you when you hand it in, so you can choose to have us order it in or take your script elsewhere.

Yes. Bring your hospital prescription to our prescription counter and we’ll dispense it here, just as we would a prescription from your GP.

Use the MedAdvisor app or the Priceline Pharmacy app. Add your eScript by pasting the token link or scanning the QR code, choose Priceline Pharmacy Pacific Fair, and submit. Or just show us the QR code at the prescription counter. More about prescriptions.

Yes. Once you’re set up, we can find your current eScripts whenever you visit, so you don’t need to keep track of individual tokens. Ask at the prescription counter and we’ll register you in store. How eScripts and Active Script Lists work.

Usually, yes. It’s your choice. When a generic (a different brand of the same medicine) is available, we’ll ask which you’d prefer, unless your doctor has marked your script “brand substitution not permitted”. Generics have the same active ingredient in the same amount, and they’re often cheaper. Generic and brand medicines explained.

Often, yes. Just ask. Your doctor may set a minimum time between repeats, and some medicines have legal limits on how soon they can be supplied again, so we’ll check yours. If you fill a PBS repeat within 20 days of the last supply (or within 50 days for a 60-day script), it may not count towards your PBS Safety Net. Going away? Tell us your travel dates and we’ll help you plan. If a medicine needs your doctor’s approval to be supplied early, we’re happy to try calling them for you. How the PBS Safety Net works.

Usually, yes. We work with several wholesalers and can source most medicines, including specialised and hard-to-find ones. Call us on (07) 5592 2099 or email pharmacy@pricelinepf.com.au with your prescription details. We’ll check our stock and let you know how quickly we can get it in.

No. We don’t compound (specially make) medicines at Priceline Pharmacy Pacific Fair. If your doctor prescribes a compounded medicine, you’ll need to take your script to a compounding pharmacy.

Yes. Bring in the script from your vet and we’ll dispense it where the medicine is one we can supply or order in. Call us first if you’d like to check.

Bring them to us. We take back expired and unwanted medicines for free disposal through the national Return Unwanted Medicines program. Please don’t put medicines in the bin, down the sink or in the toilet.

Yes. Bring your used needles, syringes and lancets to us in a sealed sharps container and we’ll dispose of them safely. Please never put loose sharps in your household or recycling bin.

Yes. Come in and talk to us. If you have an eScript, we can fill it here. If your usual pharmacy keeps your paper scripts on file, ask them to email a copy to pharmacy@pricelinepf.com.au or fax it to (07) 5504 6612, and post us the original. We can usually fill your medicine from the copy. You can also see a GP for a new script at Help Medical, an independent general practice located inside our store that bulk bills everyone with a Medicare card. More options for visitors.

Yes. A valid paper prescription or eScript from any Australian doctor can be filled here, so visitors to the Gold Coast are welcome. Bring your Medicare card if you have one.

No. Prescriptions written outside Australia can’t be dispensed here. The GPs at Help Medical, an independent general practice located inside our store, can see you and write an Australian prescription if appropriate. If you don’t have a Medicare card, the GP visit and the medicine are charged privately, so keep your receipts for your travel insurance.

Yes, for your own use, or for someone who is travelling with you. It’s illegal to take or send PBS medicines overseas for anyone else, including family members who aren’t travelling with you, and no one can post them to you once you’re away. Take only enough for your trip, keep them in their original packaging, and carry a letter from your doctor (or a Medicine Export Declaration form). Check they’re legal in every country you’ll visit or pass through. See our travel health checklist.

No. Just come in and ask at the counter. When we’re busy there may be a short wait, but we’ll make sure your questions are answered. If you need to see a doctor, we’ll tell you.

Yes. We have a private consultation room. Just ask at the counter and a pharmacist will talk with you there. No appointment needed.

To make sure a medicine is safe and right for you. We’ll ask who it’s for, about the symptoms, and about other medicines, allergies or health conditions, because some medicines interact or don’t suit everyone. For Pharmacist Only medicines, the law requires a pharmacist to be involved in the sale. It only takes a minute, and you can ask to talk in our private consultation room.

Some cold and flu tablets contain an ingredient that can be misused, so they’re Pharmacist Only medicines and each sale has to be recorded in a real-time monitoring system. We’ll ask for photo ID, such as your driver licence, and the pharmacist will check the medicine suits you. Many other cold and flu products don’t need ID, so ask us what’s right for your symptoms.

Since 1 February 2018, some stronger pain relievers and cold and flu medicines that used to be sold over the counter need a prescription, because of the risk of dependence and other harms. In 2023, some cough medicines were also taken off the market over a safety concern. Our pharmacists can suggest over-the-counter options that suit you, or tell you when it’s time to see a doctor.

Often, yes. Help Medical, an independent general practice located inside our store that bulk bills everyone with a Medicare card, welcomes walk-ins, subject to doctor availability. Booking ahead online or on (07) 5619 3818 is the surest way to be seen.

Yes. In Queensland, our trained pharmacists offer contraception consultations for eligible women aged 16 and over, and can prescribe contraception if it’s suitable. Find out how our contraception consultations work.

Yes. The emergency contraceptive pill (the morning-after pill) is a Pharmacist Only Medicine, so our pharmacists can supply it without a prescription. There’s no appointment or consultation fee: you fill in a short questionnaire, and if a pharmacist assesses that it’s suitable, you only pay for the pill. Ask your pharmacist about this product. More about emergency contraception.

Yes, for eligible women aged 18 to 65 with an uncomplicated bladder infection. No booking is needed; walk in and ask for a trained pharmacist. The consultation costs $35, which covers the assessment and any treatment. Find out about UTI treatment.

Yes. Our pharmacists can help you quit smoking and manage nicotine dependence: we’ll talk you through the options, help you make a plan, and refer you to your GP or Quitline (13 78 48) for extra support. More about quitting.

Yes. Our pharmacists can issue absence-from-work certificates for short absences. Some employers don’t accept pharmacist certificates, so check with your workplace first, then ask at the counter. The consultation and certificate cost $35. More about sick leave certificates.

No. We welcome walk-ins. Scan the QR code in store to join the queue, or book a time online. See the vaccines we offer.

Government-funded vaccines are free for eligible people with a Medicare card, and we don’t charge a service fee to give them. Bring your Medicare card and ask us; we’ll check whether you’re eligible.

Our pharmacists vaccinate people aged 5 and over. For younger children, the GPs at Help Medical, an independent general practice located inside our store, can help.

Yes. Walk in for a flu shot any day we’re open, or book a time online. Free under the National Immunisation Program for eligible people, with no service fee; otherwise $24.95. See flu vaccination.

Yes, for Australian and overseas passports and visas, while you wait. Photos cost $25, for people aged 5 and over, and there’s no need to book. More about passport photos.

Yes, walk-ins are welcome. It’s $65, including the earrings, aftercare spray and a consultation, for ages 8 and over (under-16s need a parent or guardian). More about ear piercing.

Yes, we sell rapid antigen tests in store, any day we’re open. We no longer offer supervised testing.

Yes. Order on the Priceline website and choose Priceline Pacific Fair at checkout. Orders are usually ready within 15 minutes. Here’s how Click & Collect works.

Yes, for everyday health and beauty products. Order through Uber Eats and we deliver anywhere on the Gold Coast. Prescription medicines can’t be ordered through Uber Eats, and we don’t offer a regular prescription delivery service. See delivery options.

We follow Priceline’s Returns and Exchange Policy. If something you bought is faulty, you’re entitled to a refund or exchange under the Australian Consumer Law; just bring your proof of purchase. If you change your mind, you can return most items within 30 days with your receipt, as long as they’re unopened, unused and in their original packaging with any seals intact. Medicines, vitamins and supplements, baby formula, food and other consumable items, gift cards, and products with less than 3 months until they expire can’t be returned for change of mind. Read Priceline’s full policy.

Not for change of mind. Prescription, Pharmacist Only and Pharmacy Only medicines, vitamins and supplements can’t be returned once they’ve left the store, because we can’t resell them. If a product is faulty, your rights under the Australian Consumer Law still apply. If you no longer need a medicine, bring it in and we’ll dispose of it safely for free.

Yes. Afterpay is available at the till in store.

Yes. Every fragrance we sell is genuine. See the fragrance brands we stock.

Yes. Testers are out in our fragrance cabinets, and our team can help you choose. We can also spray a fragrance on a testing card for you to take home, so you can see how it settles before you decide. If you change your mind after buying, unopened fragrance in its original sealed packaging can be returned within 30 days with your receipt.

We’re on the ground floor, on the north-eastern side of Pacific Fair Shopping Centre in Broadbeach, next to Proud Smile and near the outdoor entrance from the river. The prescription counter is at the back of the store on the left. Full directions.

We’re open 7 days, including late nights on Thursdays until 9pm. See our full opening hours. Public holiday hours are always updated on our Google listing.

In Queensland, call 13 HEALTH (13 43 25 84) any time, day or night, to talk to a registered nurse. In an emergency, call 000. Check our opening hours and public holiday hours before you visit.

Pacific Fair has 4 hours of free parking each day with number-plate recognition. From the Gold Coast Highway, cross the bridge into Pacific Fair and turn right into the car park beneath us, or use the undercover rooftop car park on the north-eastern side. By light rail, get off at Broadbeach South. Full directions.